1. Eligibility

1.1. To use our website and services, you must be at least 18 years old or have the consent of a parent or guardian.

1.2. By placing an order with NeonCustomz, you confirm that you meet the eligibility requirements and agree to provide accurate and complete information during the checkout process.

2. Products and Services

2.1. NeonCustomz specializes in creating custom neon signs. Due to the handmade nature of our products, slight variations in color, size, and design may occur.

2.2. All custom orders are subject to availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in the product description, pricing errors, or suspected fraudulent activity.

2.3. Images of products on our website are for illustrative purposes only. We cannot guarantee that your device's display will accurately reflect the true color of our products.

3. Ordering and Payment

3.1. By placing an order, you agree to provide accurate, current, and complete information, including your name, address, payment details, and any other information required to process your order.

3.2. Payment is required in full at the time of placing an order. We accept various payment methods, including credit/debit cards, PayPal, and other payment options available at checkout.

3.3. All prices are listed in GBP (£) and include VAT unless otherwise stated. NeonCustomz reserves the right to change prices at any time without prior notice.

3.4. Once an order is placed, you will receive an email confirmation. Please check this confirmation for accuracy and notify us immediately of any discrepancies.

4. Custom Design Process

4.1. For custom neon signs, NeonCustomz will provide a digital design proof for your approval before production begins. It is your responsibility to review this proof carefully and request any necessary changes.

4.2. Once you approve the design proof, production will commence. No further changes can be made to the design, and the order cannot be canceled.

5. Shipping and Delivery

5.1. NeonCustomz aims to dispatch orders within the estimated timeframes provided at checkout. However, these are estimates only, and actual delivery times may vary due to factors beyond our control.

5.2. We are not responsible for delays caused by shipping carriers, customs procedures, or other unforeseen circumstances.

5.3. Shipping costs are calculated at checkout and are based on the delivery location and the size and weight of the order.

5.4. You are responsible for providing accurate delivery information. NeonCustomz will not be liable for lost or undelivered packages due to incorrect address details provided by the customer.

6. Returns and Refunds

6.1. Due to the custom nature of our products, all sales are final. NeonCustomz does not accept returns or offer refunds for custom neon signs, except in cases where the product is faulty or damaged upon arrival.

6.2. If you receive a faulty or damaged product, you must notify us within 7 days of receipt. We may require photographic evidence of the damage to process a replacement or refund.

6.3. NeonCustomz reserves the right to assess each return request on a case-by-case basis and may offer a replacement, repair, or refund at our discretion.

7. Intellectual Property

7.1. All content on the NeonCustomz website, including text, graphics, logos, images, and designs, is the property of NeonCustomz and is protected by copyright, trademark, and other intellectual property laws.

7.2. You may not use, reproduce, distribute, or exploit any content from our website without our prior written consent.

8. Limitation of Liability

8.1. NeonCustomz is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of profits, data, or business interruption.

8.2. Our liability to you for any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the product in question.

9. Governing Law

9.1. These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to the Terms

10.1. NeonCustomz reserves the right to modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website.

10.2. Your continued use of our website and services after any changes to the Terms constitutes your acceptance of the revised Terms.

11. Contact Us

11.1. If you have any questions or concerns about these Terms, please contact us at [Your Contact Information].